Each patient is different. So, based on patient preferences, you can enable different modes of communication or even disable all communication.
You can also fully control “quiet hours.” These are hours at which patients will not receive any messages from your practice. This helps to ensure that your patients aren’t receiving messages and reminders at innapropriate times of the day.
For example, let’s say you’ve selected the preference that you would like patients to get reminders 12 hours before their appointment. You have a patient with an appointment at 3pm. However, you don’t want their reminder going out at 3am in the morning! So, if quiet hours are set, the reminder that would go out at 3am would be delayed and would not be sent until quiet hours are over.
We have only really begun to scratch the surface of what is possible and innovate with our Smart Reminder product. If you want to read about more innovative features of this product, read last week’s post here. And stay tuned for more.
Reminders are just one feature that Luma Health offers. To learn more about our automated waitlists, cancellation management, appointment confirmation texts, referral management, patient recall, and more, click here!
This content was originally published here.