Investigates the credit status of customers with outstanding accounts through telephone and/or written follow-up inquiries. Reconciles their accounts, maintains positive customer relations and follows approved credit policies and procedures. Screens telephone calls and answers business inquiries to relieve manager of minor administrative details.
Ø Communicates with customers via phone and email regarding past due accounts and resolves within company guidelines.
Ø Effectively interfaces with customer base, including corporate accounts, VA accounts, wholesale accounts, international accounts and Dealer/Distributor accounts.
Ø Reconciles accounts that have been satisfied.
Ø Releases credit holds on customer accounts after evaluating account and negotiating acceptable payment plans.
Ø Processes credit applications.
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